The TT+ Audio warranty is valid for two (2) years from the date of purchase printed on the receipt/invoice/bill in your possession.
Please keep the warranty document and proof of purchase in a safe place.
You'll need to produce the complete documentation to take advantage of the guarantee.
Register your product online to get an EXTRA YEAR Warranty
Login or register on https://www.ttaudio.com/product-registration
Select the “Product Registration” tab from the User Dashboard and register your product using the serial number. This procedure gives you an Extra Year of Warranty for each registered product.
WARRANTY TERMS AND CONDITIONS
The following terms and conditions apply to the Standard Warranty, which will be valid for a period of 24 (twenty-four) months that will automatically start on the delivery date of the product.
This Warranty does not alter or cancel out the consumer rights established by local laws or the rights provided for in any purchasing contracts drawn up with retailers. The Warranty for faults in RCF products is restricted solely to the services covered by this Warranty. The Consumer may have other rights, which vary from country to country. If the local legislation renders invalid, forbids or exceeds any of the clauses in this warranty, the remaining clauses will nonetheless remain valid.
Duration and conditions for the validity of the warranty
RCF SpA provides a warranty for any faults in this product that are present at the time of delivery and become evident within 24 months of the delivery date of the product.
- Proof of the delivery date must be provided (by both the Purchaser and by the Third Party that subsequently bought the product, if any) by a delivery document issued by the Seller or another supporting document (such as a receipt), which gives the name of the Seller and the delivery date of the product. RCF reserves the right to refuse to provide the service included in the warranty if the abovementioned details are missing or have been deleted or altered after the initial purchase of the product.
- Any repair work done under the warranty must be carried out by staff at an authorised RCF Support Centre.
- The Consumer is responsible for providing suitable protection for the product using its original packaging. RCF SpA will not be held responsible for any damage that may occur during delivery as a result of unsuitable packaging.
- At no cost to the Consumer, RCF SpA will only repair faulty components or, at its discretion, replace a faulty product, or part of it, with another product that is identical or has an equivalent function. If RCF SpA is unable to repair or replace a faulty product, the purchase price paid will be refunded.
- Any repairs or replacements of components or products will not result in the extension of the duration of this warranty, which will continue until the end of the 24-month period.
- Loss or damage to any software or data present in the product is not covered by the warranty. When repairing or replacing products, RCF will do all it can to reinstall the original software with any updates that it deems necessary in order for the product to operate correctly, but it will not save or reinstall any software or data in the faulty product that was not originally contained in it at the time of sale.
Exemption clauses
The RCF warranty will not be valid if the purchase document is illegible or if the serial number of the original RCF product has been deleted, altered or removed.
Furthermore, this Standard Warranty from the manufacturer does not cover any work and/or repairs and/or spare parts that are found to be faulty due to:
• Failure to follow the installation, use and maintenance instructions given in the manual provided with the product
• Negligent or careless use
• Incorrect use and utilisation for purposes other than those for which the product was sold/designed
• Incorrect installation and/or connection to the power networks (electricity and data networks, etc.)
• Maintenance, repairs or modifications made by unauthorised personnel and/or failure to use genuine spare parts
• Damage resulting from transport or circumstances and/or events caused by force majeure (e.g. lightning, water, fire) that cannot be attributed to manufacturing faults in the product.
In addition, the warranty does not cover:
• Removable elements, knobs, light signals, and any accessories, consumption materials and parts that are subject to wear. They are only covered by the warranty when it can be demonstrated that they suffer from manufacturing faults.
• Technical work to install and connect the products, unless it is carried out by RCF.
Territorial coverage of the warranty
RCF SpA offers this warranty through its sales network. Therefore, Consumers must contact the Retailer with any requests for assistance.
For further information about the support provided by RCF in each country, see our website www.rcf.it.
Limitations of responsibility
RCF SpA declines all responsibility for any damage that might arise directly or indirectly to people, things or animals as a result of failure to follow all of the steps described in the special User Instruction Manual, especially those regarding the installation, use and maintenance of the product.
Expiry of the warranty
After the end of the 24-month duration of this Manufacturer’s Warranty, the Consumer will be charged for any repairs and/or replacements of components in accordance with the applicable rates of the Technical Support network authorised by the manufacturer.